FAQ
Below, you will find answers to common questions our Vividify Customer Service team receives. If you need more help, contact us by live chat or email.
Are the products on Vividify original?
Yes. We are an authorized dealer for the brands we carry, so you can be assured of authenticity.
Do your products come with a warranty?
Yes. Every product is covered by the manufacturer warranty. If you need clarification, contact us at contact@vividify.com.
Can I get help choosing the right product?
Absolutely. We offer design consultations. Reach out via live chat or email us at contact@vividify.com.
How can I use a discount code?
Enter your discount code at checkout. Some brands or products may be excluded from certain discount campaigns.
Do you ship internationally?
Yes. We ship worldwide from our Budapest warehouse with PostNL International Tracking, our official shipping partner. Orders within Hungary are also fulfilled from Budapest.
How much does shipping cost?
Shipping within Europe (EU, UK, Switzerland, Norway and nearby countries) is free on orders of €99 or more. For the rest of the world, shipping is free on orders of €250 or more. Orders below the applicable threshold ship for a flat €19. Orders within Hungary ship free. Checkout may show these amounts in your local currency, but the shipping rule is based on the order value in EUR.
How long does delivery take?
Processing times
Ready-to-ship items: dispatched within 3 business days
In stock at the manufacturer's warehouse: dispatched within 1-2 weeks
Made-to-order items: production time varies by product
Delivery times after dispatch
Europe: 4-6 business days
Rest of world: 12-14 business days
Hungary: usually 1-3 business days
Will I have to pay customs or duties?
Orders shipped outside the EU may incur customs fees, import duties, or local taxes. These charges are not included in our prices and are paid by the recipient.
How do I track my order?
Once your order ships, we will email you a PostNL tracking number so you can follow the parcel.
Can I change my shipping address after ordering?
If your order has not shipped yet, email us at contact@vividify.com. We will do our best to update the address.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Google Pay, Apple Pay, and PayPal.
Is my payment secure?
Yes. We use secure, PCI-compliant payment gateways that encrypt your information.
Can I cancel or change my order after placing it?
You can request changes or cancellations within 24 hours of placing your order. Made-to-order items cannot be canceled once production begins.
Can I cancel a made-to-order item?
No. Because these items are produced specifically for you, they cannot be canceled or refunded once production starts.
What is your return policy?
For non-made-to-order items, returns are accepted within 14 days of delivery if the items are unused and in their original packaging. Shipping fees are non-refundable.
How do I return a product?
Email us at contact@vividify.com with your order number and reason for return. We will issue a return authorization and provide instructions.
Do you cover return shipping?
Return shipping costs, including any discounted rate difference from the initial shipment, are the customer's responsibility unless the return is due to our error or a product defect.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days.
Can I exchange an item?
We only offer exchanges for items that arrive damaged or defective. For other cases, please return the item and place a new order.
Which items are non-returnable?
Clearance sale items, ex-display items, and made-to-order products are non-returnable.
My package is lost or damaged. What should I do?
Contact us immediately with your order number and details. We will work with the carrier to resolve the issue as quickly as possible.
Do you offer trade or bulk discounts?
Yes. We work with interior designers, architects, and commercial clients. Please contact contact@vividify.com to discuss trade pricing.
For additional questions, contact us by chat or email. We look forward to helping you find the right pieces for your space.